It sees the 10- to 11-hour time difference between the U.S. team and the Nepal team as a huge advantage. “When we’re logging off, they are logging on. When we wake up and come into the office the next day, we have a whole queue ready for us. Having the Nepal team do the work while we are sleeping is just so efficient,” he says.
“In the beginning, it took CloudFactory a little longer per submission, which we appreciated because they wanted to be accurate. And then, as they got going, they got into a rhythm and were speeding through submissions faster, but maintaining the same level of accuracy.’’ Turnover on IC’s CloudFactory team has been low, with data analysts spending an average of 16 months on the account.
The process has become so smooth, that IC used our managed workforce to help it transition to and launch a new submission platform last year. “It was the best solution to get 1,000 records quickly loaded.’’ The platform migration process took just two weeks and one training session with their team. “It was like we didn’t even transition. It was business as usual.’’
Regular meetings, while available, are rarely needed. “CloudFactory is just part of our workflow,’’ he says. “They know what they’re doing. If questions come up we’ll answer them, but the questions are infrequent -- maybe once a month.’’
