By tracking key data points from our WorkStream Browser, we gather important metrics on workforce activity such as keystrokes and time spent on the resources used to complete tasks. In addition, we utilize each computer’s webcam to measure the level of engagement of each worker.
The data we collect through our activity and engagement tracking feeds AI algorithms that provide predictive quality and performance scores. Those insights also help us identify opportunities for improvement and re-training of individual workers when necessary, creating a proactive feedback loop that improves results.
Pulse provides a dashboard with detailed insights into the health of your WorkStream to maximize visibility and efficiency. This enables customers to adjust capacity, schedules and more to scale and configure WorkStreams as needed.