LinkedIn Live Replay + Q&A

People are at the heart of every business, and intelligent customer experiences are no longer optional in today’s rapidly evolving, tech-enabled marketplace. Robotic process automation (RPA) is one way to free up routine tasks so employees can focus on higher value work. However, a good exception processing strategy is as important with RPA as it is with machine learning. That is where an external workforce can be a strategic option.

In CloudFactory’s third LinkedIn Live discussion in our series about maximizing ROI with automation, we explored what kinds of tasks are good candidates for RPA and which kinds of tasks create challenges for RPA. Ian Barkin, Chief Strategy and Marketing Officer at SYKES joined Keith McCormick of CloudFactory to discuss automation that puts people at the center.

Watch a replay of our LinkedIn Live session to learn:

  • Where organizations are applying RPA for competitive differentiation
  • How people, or humans in the loop, play an important role in RPA production environments
  • Why now is the time to implement RPA, and how you can get started

Follow CloudFactory on LinkedIn for notifications about our future live discussions.


Tell us about yourself

Keith McCormick


Keith is CloudFactory’s Chief Data Science Advisor. He’s also an author, LinkedIn Learning contributor, university instructor, and conference speaker.

Ian Barkin


Ian Barkin is a seasoned leader and innovator in RPA, Intelligent Automation, Business Process Outsourcing (BPO), and the Future of Work. He is a LinkedIn Learning Author and the host of the video podcast series OneTAKE.

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