Privacy Policy

Last updated on May 24th 2018

The data controller in respect of personal data to which this policy applies is CloudFactory Group of 5 The Green, Richmond, England, TW9 1PL (“we/us/our”). This privacy policy, which sets out how we process personal data in accordance with applicable law and regulation, applies: (i) to personal data received by us online via our website at https://www.cloudfactory.com; or https://info.cloudfactory.com; or https://blog.cloudfactory.com; or https://go.cloudfactory.com; or https://app.cloudfactory.com; and (ii) as part of any applicable agreement to which we are a party, into which it is incorporated by reference. We may change this policy from time to time by updating this page and will notify you when we do so. This policy is effective from 24 May 2018.

Lawful basis for Personal Data processing

Normally we collect personal information only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

Where we need your consent to process Person Data about you, we ask that you refer to the CloudFactory confirmation email as sent on subscribing to a service to provide us with your consent, or update your preferences, about how we may do so.

What personal data we collect

We do not knowingly collect or otherwise process special categories of data or data about persons under the age of 13. Subject to that, we may collect the following personal data:

  • Name and job title
  • Work address
  • IP address
  • Company name
  • Contact information including telephone number and email address and for other communication channels, such as messaging systems and social media (for example, Skype, or Twitter)

How we collect personal data

The ways we collect personal data may change from time to time as notified by updates to this policy. We may collect the personal data described above in a number of ways:

  • When you subscribe to any of our marketing channels
  • When you use our web based chat tool or messenger tools
  • When you visit our website and their subdomains as referenced above, and the landing pages of marketing campaigns that we may create and run from time to time
  • When you download a white paper available or other digital content from our website
  • When we receive business cards, emails and other documents from individuals containing such data
  • When you communicate with us so that we can make you a proposal or enter into a contract for our products/services either with us or one of our partners
  • When you respond to marketing campaigns
  • Sometimes we purchase it from third parties; such personal data falls into the same categories as those set out above in the section “What personal data we collect”

How we process the personal data that we collect

We use the personal data that we collect to:

  • Keep internal records about our business, customers, suppliers, contractors, partners and prospects
  • Provide and improve our products and services including customer support and service delivery
  • Publish to you thought leadership, market intelligence, new products developments, offers and similar marketing information
  • Offer relevant information about our products/services and selected partners, which may be of interest
  • Work with our channel partners to bring our products and services to other markets or to develop, market and sell alternative products and services that make use of ours
  • Enable our subcontractors to support us in the delivery of our products and services
  • Perform other necessary functions related to the performance of contracts we enter into such as managing subscriptions, running a support desk or running credit checks
  • Enable our professional advisors to support us in the conduct of our business
  • Conduct market research by contacting you by email, chats, text, phone, or mail
  • Customize the content of our websites according to your role and page views
  • Obtain products and services from our suppliers

Transfer of personal data to third parties

We will never sell personal data to third parties. However, we may need to provide personal data we have collected to our partners, subcontractors, agents and suppliers to enable them to support us in the fulfilment of our contractual obligations or in the ordinary conduct of our business.

Such transfers may include transfers to our subsidiaries within the CloudFactory Group, located in the US, Nepal and Kenya respectively. We may also use other individual contractors in third countries. Wherever we transfer personal data to a third country we do so within the European Union or, if outside the European Union, only under safeguards adequately protective of that personal data according to applicable law and regulation, for example, by use of legally binding data processing agreements, or an approved Privacy Shield.

How long we keep personal data

As a general rule we keep personal data only for so long as is reasonably necessary bearing in mind our legitimate interests in processing it. In nearly all cases this will be a minimum of six years to enable us to comply with statutory record keeping purposes.

Controlling your personal information

Even though you may have consented to the use of your personal data, you have rights to;

  • Request a Data Subject Request
  • Request Erasure of data (Right to be forgotten)
  • Request Correction of data
  • Request the transfer of data (Data Portability)
  • Object to processing of data
  • The right to complain

To exercise one or more of these rights please contact privacy@cloudfactory.com or write to: Privacy, The Blade, Abbey Street, Reading RG1 3BE. United Kingdom. You also have the right to complain to the UK’s Information Commissioner at https://ico.org.uk.

Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are only permitted to use the information collected on our behalf to help us conduct and improve our business.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can control and/or delete cookies as you wish - for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.