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Customers expect timely support and responses from the brands they use, which often requires the action of real humans.
Whether it’s help desk support or the handling of automation exceptions, sometimes a real human touch is needed to provide top tier customer experiences. CloudFactory acts as an extension of our clients’ team, supporting their existing processes and in-house teams to ensure their end user experience is seamless.
Ibotta is a cashback rewards app with over 35 million downloads. The company was struggling to deal with the fluctuations in receipt volume they received, especially during the holidays, and needed support from an external partner to supplement their in-house employees.
The CloudFactory team flexed up, and we sailed through our busiest time of the year without breaking a sweat.
Our managed teams have served hundreds of clients across use cases that range from simple to complex.
Our proven processes deliver quality data quickly and are designed to scale and change along with your needs.
For nearly a decade, clients have trusted our secure IT-Infrastructure and workforce vetting processes to deliver quality work remotely.
It takes a lot of time and resources to prepare and label data. Learn why outsourcing the data preparation to a managed workforce partner is a good business decision.
A financial services company leveraged a managed workforce to improve turnaround time from days to just minutes with 99% accuracy.
CloudFactory helps companies train their customer service algorithms to be more robust and conversational.
Questions about training data or want to learn how CloudFactory can help lighten your team’s load?
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