Customer Service Support

Customers expect timely support and responses from the brands they use, which often requires the action of real humans.

Whether it’s help desk support or the handling of automation exceptions, sometimes a real human touch is needed to provide top tier customer experiences. CloudFactory acts as an extension of our clients’ team, supporting their existing processes and in-house teams to ensure their end user experience is seamless.

High Volume Transaction Support Helps Ibotta Focus on UX

Ibotta is a cashback rewards app with over 35 million downloads. The company was struggling to deal with the fluctuations in receipt volume they received, especially during the holidays, and needed support from an external partner to supplement their in-house employees.

  • Document transcription of receipts that are not able to be handled by the company’s OCR capabilities. CloudFactory’s team handles more than 12,000 hours of work per month.
  • 15% higher accuracy rate than internal team during peak usage periods
  • 50% decrease in processing time over internal team alone

Read the Case Study

high-volume-transaction-support-helps-ibotta-focus-on-ux
customer-service-support-live-chat

The CloudFactory team flexed up, and we sailed through our busiest time of the year without breaking a sweat.

Zev Barsky
VP of Operations, Ibotta

How CloudFactory Works For You

Expand Your Team

Expand Your Team

Our managed teams have served hundreds of clients across use cases that range from simple to complex.

Quality at Scale

Quality at Scale

Our proven processes deliver quality data quickly and are designed to scale and change along with your needs.

Remote Work Expertise

Remote Work Expertise

For nearly a decade, clients have trusted our secure IT-Infrastructure and workforce vetting processes to deliver quality work remotely.

Ready to get started?

Questions about training data or want to learn how CloudFactory can help lighten your team’s load?

Contact Us