Overview

Whether it’s help desk support or the handling of automation exceptions, sometimes a real human touch is needed to provide top tier customer experiences. CloudFactory acts as an extension of our clients’ team, supporting their existing processes and in-house teams to ensure their end user experience is seamless.

customer-service-automation-workforce

High Volume Transaction Support Helps Ibotta Focus on UX

Ibotta is a cashback rewards app with over 35 million downloads. The company was struggling to deal with the fluctuations in receipt volume they received, especially during the holidays, and needed support from an external partner to supplement their in-house employees.

  • Document transcription of receipts that are not able to be handled by the company’s OCR capabilities. CloudFactory’s team handles more than 12,000 hours of work per month.
  • 15% higher accuracy rate than internal team during peak usage periods
  • 50% decrease in processing time over internal team alone

Read This Case Study

document-transcription-thumbnail-1

 

The CloudFactory team flexed up, and we sailed through our busiest time of the year without breaking a sweat.

Zev-Barsky

Zev Barsky

VP of Operations

Person-monitoring-live-chat-and-delivering-real-time-customer-service

How CloudFactory Works For You

Expand Your Team

Expand Your Team

Our managed teams have served hundreds of clients across use cases that range from simple to complex.

Quality at Scale

Quality at Scale

Our proven processes deliver quality data quickly and are designed to scale and change along with your needs.

Remote Work Expertise

Remote Work Expertise

For nearly a decade, clients have trusted our secure IT-Infrastructure and workforce vetting processes to deliver quality work remotely.

Recommended Reading

In-House vs. Managed Workforce Data Labeling Partner

In-House vs. Managed Workforce Data Labeling Partner

It takes a lot of time and resources to prepare and label data. Learn why outsourcing the data preparation to a managed workforce partner is a good business decision.

Streamlining the Customer Experience

Streamlining the Customer Experience

A financial services company leveraged a managed workforce to improve turnaround time from days to just minutes with 99% accuracy.

Customer Service Automation

Customer Service Automation

CloudFactory helps companies train their customer service algorithms to be more robust and conversational.

Contact Sales

Fill out this form to speak to our team about how CloudFactory can help you reach your goals.