Brands have more ways than ever to engage with their customers. Social channels, emails, forums, blogs, product reviews and more. All of these channels provide your community a way to voice their support or criticism of your product and service. The question is...how do you aggregate and analyze the valuable insights your customers are providing every day?
Manually collecting and analyzing brand sentiment quickly presents scalability challenges, and solutions based purely on artificial intelligence are woefully inaccurate. CloudFactory provides the best of both worlds by leveraging the cognitive power of a curated workforce along with our technology platform to scale the process efficiently. Unlike crowdsourcing solutions that tap into various, anonymous crowdsourcing markets, our workforce is trained on your specific business rules to provide you with accurate results that will provide real-time insights into what your customers are really saying about your brand.