CloudFactory USA

Come grow with us at CloudFactory USA.

Durham, USA

CloudFactory is a fast-growing, high-scale global business that is changing the way the world works. This digital factory in the cloud currently has thousands of workers completing millions of mission critical tasks online for 60+ global clients. Our mission is to connect 1 million people to online work while raising them up as leaders to address poverty within their own communities. Many work at our facilities and many work from home. We are a global tech company with 150+ full time staff in Nepal, 20 in Kenya, and 12 in the USA. You’ll own the entire client lifecycle including Sales, Marketing, and Client Success. This position is based in our US office in the heart of downtown Durham, NC, and you’ll report directly to and partner with the Founder/CEO.

 

YOUR MISSION

Drive Revenue: Partner with CEO to develop rapid revenue acceleration through landing new clients and expanding our rapidly growing client base.

 

RESPONSIBILITIES:

Building a High-Performance Sales Engine

  • Actively recruit, train, and mentor additional sales hires.
  • Dive in and take our sales playbook and small sales team, and grow it into a predictable client acquisition machine.
  • Help your team manage pipeline and close key, enterprise level deals by anticipating landmines and identifying unseen opportunities on the horizon.
  • Assist in defining the sales KPIs needed to hit/exceed targets.

Implementing and Optimizing Game-Changing Sales Tactics

  • Lead further development of the sales funnel, pitch scripts, email templates, and targeting.
  • Partner with our marketing team to drive demand and accelerate customer acquisition.
  • Collaborate with our Product and Engineering teams on feature gaps and what the market is telling us on the front lines.
  • Learning and understand how to maximize the revenue per lead.

Refining and Driving Our Go-to-Market Strategy

  • Drive the current micro-market strategy while selecting and launching new micro-markets.
  • Develop business development/channel strategy.
  • Answer questions like: How do we shore up our base? Where should we best spend our resources, our money?

Guiding Our Product and Pricing Strategy

  • Assist team in figuring out optimal product pricing that aligns product value with specific market segments.
  • Collaborate with Product Development team to ensure resources are being deployed to prioritize features that increase new bookings and boost customer engagement and retention.

Aligning Our Team for Success

  • Collaborate with the CEO to ensure that annual and quarterly Sales, Client Success, Marketing and Product plans are cohesively driving towards overall company success metrics.
  • Develop right-sized company metrics, meeting cadence and reporting that drives alignment, supports our company culture, and fosters creative problem solving to ensure velocity.
  • Support Marketing in developing, testing and refining demand generation activities that drive new sales and increase engagement.

Wowing Our Customers by Scaling Client Success

  • Support Client Success in scaling our customer retention and expansion operations including onboarding, engagement, and renewal processes that make life easier for our customers.
  • Ensure we’re tracking the right metrics and that there is team and company-wide learning from these efforts.

Your Experience and Skills:

  • Proven success in the scale-up stage ($5M-$50M), likely from Enterprise SaaS, with experience building out a sales and marketing machine for the $25K-$100K ARR deal range.
  • Exceptional executive leadership, coaching and motivational skills and a track record of hiring and training top-level talent and growing teams. You’ve built your own team before, and ideally have a list of people that you want to hire and people that want to work for you.
  • Results and KPI focused. Your success and ours will ultimately be measured by the numbers.
  • Strong statistical and analytical background. Digging into our data should excite you, and you should be able to excite and motivate the team with the data and the insights they provide.
  • Humility, patience, empathy, good listener, and an outstanding coach and mentor.
  • Outstanding oral and written communication, project management, presentation and relationship-building skills.
  • Interest and knowledge of the online work / outsourcing space is helpful, but not a prerequisite.
  • Capability to manage remotely while traveling. Travel is expected to be moderate (10-25%), as expected in this type of executive position.

Your Personal Traits:

  • Proven ability to work in a high-energy, fast paced tech startup environment.
  • Independent, highly organized, sharp attention to detail, and ambitious.
  • Energetic, hard-working, and enthusiastic teammate.
  • A love of fast iteration, innovative thinking and intellectual curiosity required.
  • An ability to bring instant credibility to the role by delivering tangible, short term results.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply, please send your resume with a cover letter to jobs@cloudfactory.com.


Apply »

Who are we?

CloudFactory is a fast-growing, high-scale global business who is changing the way the world works. This digital factory in the cloud currently has thousands of workers completing millions of routine and repetitive tasks online for 60+ global clients. Our mission is to connect 1 million people to online work while raising them up as leaders to address poverty within their own communities. Many work at our facilities and many work from home. We are a global tech company with 150+ full time staff in Nepal, 20 in Kenya, and 12 in the USA. You will partner with the CEO to drive culture throughout all these locations.

 

Your Mission

Drive Culture, Develop Leaders: Build the greatest workforce and workplace on planet earth. A culture that deliberately develops leaders, especially undervalued talent waiting to be unlocked in developing nations. You will literally be responsible for hiring and helping to develop thousands of young leaders around the world using our leadership formula: Leadership = Character x Competency x Community (The 3C’s).

 

This will include:

    • Culture Champion - You will champion and embody the CloudFactory purpose, mission, and values. You will also help create and publish the CloudFactory Culture Code v1.0, then working to operationalize the Culture Code into our hiring process, performance evaluation process, and company rhythms and meetings.
    • People Operations - You will coach and train the People Operations team on best practices that you’ve learned from your experience. A big question is always, “how do we measure people?” This is a question you can help us answer. We have differing People Operations processes between our internal team and cloud workers. You will help us unify them where possible. We currently have a more localized approach to People Operations in each location, but you will help centralize a global approach. You will also help with more traditional HR by maintaining knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
    • Talent Acquisition - You will partner with hiring managers to lead our current talent acquisition strategy. This includes actively recruiting and training additional People Operations hires for your team. You can help us formalize and grow our internship, fellowship, and mentoring programs to help fill our talent pipeline. You will also further develop CloudFactory’s employment brand, strategizing with our Marketing team in order to effectively convey our value proposition to a competitive global talent market.
    • Organizational Design - You will make strategic and creative recommendations to Senior Leadership and Executive teams in the following areas: global organizational design, performance management, coaching, people metrics, worldwide compensation strategy, employee engagement, learning and development, personal development planning, recognition programs, recruiting, hiring, and onboarding. You will demonstrate your exceptional ability to put people first, and be as clear and transparent as possible in helping others understand how people decisions get made.
    • Impact Measurement & Reporting - You will review current data and info being captured for future impact reporting purposes. You will help us develop an ideal impact reporting plan. You will then communicate our impact measured via annual reports, infographics, blog posts, and presentations.

In this position you will own the 3C’s and opportunity to deliberately develop leaders. You will do this by building out a team with leaders/coaches for each of the following:

      • Leadership Development (Character) - You will help drive Leadership Development with them and throughout the organization with our internal core team while equipping them to do Leadership Development with our external cloud worker team. You will also coach business leaders on how to coach and lead their teams, navigate and resolve employee relations issues or manage programs that help develop our people.
      • Training Development (Competency) - You will help support our current training processes and programs while helping formalize, improve, and structure for scale. You will also help them research, select, and implement a Learning Management System to complement ours current process and take this to the next level.
      • Community Development (Community) - You will partner with them and our team to drive our community service projects and program efforts.

Your Experience and Skills:

      • Experience leading the HR/People Operations department at a company with 50-500+ people.
      • Deep understanding and passion for purpose and culture at a mission-driven company.
      • Ability to think strategically and have the tools to operationalize those strategies deep into company processes, organizational design and culture.
      • Driving culture in a tech startup, especially with a remote-first or remote-friendly one.
      • Change management and leading the process within the organization.
      • Understanding organizational design and assessment, including modern cross-functional team based management and matrix management 2.0 in startup culture.
      • Leadership development and training experience.
      • Sustainable community development experience.
      • Monitoring and evaluation (M&E) experience.
      • Experience working cross-culturally.
      • Strong ability to work remotely and travel internationally.

Your Personal Traits:

      • Proven ability to work in a high-energy, fast paced tech startup environment.
      • Humble courage.
      • Enjoys being part of a team.
      • Committed to personal, professional, and company growth.
      • Takes ownership and responsibility.
      • Practices empathy.
      • Culturally intelligent.
      • Love of fast iteration, innovative thinking and intellectual curiosity.
      • Ability to bring instant credibility to the role by delivering tangible, short term results.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply, please send your resume with a cover letter to jobs@cloudfactory.com.


Apply »

Benefits

  • Medical and dental insurance for employee and family.
  • Generous and flexible leave policy.

About the Company

CloudFactory is more than just a hot tech startup  - we are working to connect one million people in the developing world to basic computer work while raising them up as leaders to address poverty in their own communities.

Companies today are looking for a better way to handle the volumes of data-intensive work that has become  critical to their daily operations.  This data can take the form of  Scanned Images, Audio/Video, Paper, Photos or Web Content.  Technology alone can only do so much and people alone can't typically scale. CloudFactory provides the perfect blend of human-machine integration to get large-scale data processed more efficiently and  at a lower cost than traditional methods.  The CloudFactory technology platform breaks-up large chunks of data into smaller computer tasks that are routed in-parallel and completed in record time by our distributed, global workforce.

Providing our clients from around the world with accurate and timely results requires software engineers, data scientists, business optimization experts and a host of other brilliant people to come together at our offices in Durham, Nairobi, Kathmandu and Hong Kong. If you are passionate about changing the world with technology as much as we are, come join us in our effort to transform the way work gets done. 

Build your career with us. Come work hard and play hard.