Brands have more ways than ever to engage with their customers. Social channels, emails, forums, blogs, product reviews and more. All of these channels provide your community a way to voice their support or criticism of your product and service. The question is...how do you aggregate and analyze the valuable insights your customers are providing every day? For many, the answer is to train artificial intelligence software through machine learning algorithms.
CloudFactory leverages the cognitive power of a curated workforce along with our technology to improve your sentiment analysis software. Unlike crowdsourcing solutions that tap into different anonymous crowdsourcing markets, our workforce is trained on your specific business rules and requirements to provide you with accurate results, so you can provide your customers with real insights that can shape their customer experience.